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Policies

Deposits

  • A 30% deposit is required for all service appointments.

  • NV Lash members are exempt from deposit payments for their eyelash bookings.

  • Deposits are non-refundable. However, if you reschedule your appointment with at least 48 hours' notice, your deposit will be transferred to your new booking.

  • Cancellations made less than 48 hours before the appointment will result in forfeiture of the deposit.
     

Cancellations

  • Deposits are non-refundable. If you reschedule with at least 48 hours' notice, the deposit will be applied to your future booking.

  • If rescheduling is not possible, please notify us at least 48 hours before your appointment to avoid losing your deposit.

  • Cancellations with less than 48 hours' notice will forfeit the deposit.

  • Clients who miss their appointment without notice ("no-shows") will be required to pay the full amount to secure future bookings.
     

Your Appointment

  • All appointments must be booked through Vagaro. [Book here].

  • Your appointment slot will be held for up to 20 minutes. If you are running late, please inform your technician as soon as possible. They will do their best to accommodate you, but after 20 minutes, the technician reserves the right to cancel the appointment without issuing a refund.
     

NV Lash Memberships

  • Memberships operate on a rolling 4-week cycle and can be cancelled at any time with written notice.

  • Unused treatments do not carry over to the next billing cycle.

  • No refunds are provided for membership payments.

  • No deposit is required for booking appointments under the membership, but a minimum of 24 hours' notice is required for rescheduling. Failure to provide notice will result in forfeiture of the appointment.

  • Membership benefits can only be redeemed while the membership is active.

  • Cannot be used in conjunction with any other offer.
     

Refunds

  • All treatments are non-refundable.
     

Payment

  • Payment options include cash, bank transfer, or card. Cash is preferred.
     

Lash Infills

  • Infills can only be booked within 3 weeks of your last appointment. After 3 weeks, a full set appointment is required.
     

PMU Top-Up

  • It is the client’s responsibility to book their top-up appointment in a timely manner. Late bookings may incur additional costs.

  • Follow aftercare instructions carefully. Additional sessions may be required if aftercare is not followed properly.
     

These policies are in place to protect the business and ensure smooth operations. Please familiarise yourself with them before booking, as they will be strictly enforced. Thank you!

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GDPR Privacy Policy for Clients

NV Clinics Limited is committed to protecting and respecting your privacy. This GDPR policy outlines how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR).
 

1. Data We Collect
We may collect the following personal data from you:

  • Name

  • Contact details (email address, phone number)

  • Appointment and service history

  • Payment information

  • Any health information relevant to the services we provide
     

2. How We Use Your Data
We use your data to:

  • Provide and manage the services you have requested

  • Communicate with you regarding appointments, services, and any relevant updates

  • Process payments and manage financial transactions

  • Maintain records for legal, tax, and audit purposes
     

3. Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:

  • Contractual obligation: To provide you with the services you have requested.

  • Consent: In cases where we ask for your explicit consent, such as for marketing communications.

  • Legitimate interest: For internal operations, including improving services and handling customer queries.

  • Legal obligation: For compliance with laws or regulations.
     

4. Data Sharing
We do not share your personal data with third parties unless required for legal reasons or to fulfil our contractual obligations, such as sharing data with payment processors or regulatory authorities.
 

5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. After this period, your data will be securely deleted or anonymised.
 

6. Your Rights
Under GDPR, you have the following rights regarding your personal data:

  • Right to access: You can request a copy of the personal data we hold about you.

  • Right to rectification: You can ask us to correct any inaccuracies in your personal data.

  • Right to erasure: You can request the deletion of your data, subject to legal requirements.

  • Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.

  • Right to data portability: You can request your personal data in a machine-readable format.

  • Right to object: You can object to our use of your data for certain purposes, such as marketing.
     

7. Data Security
We take appropriate measures to protect your personal data from unauthorised access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
 

8. How to Contact Us
If you have any questions or concerns about this policy or your personal data, please contact us at: info@nvclinics.co.uk
 

9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on our website, and we will notify you of any significant updates.

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